It is strongly recommended that you are protected for cancellation by travel insurance prior to making a booking.

Terms & Conditions

Last updated: November 2025

Thank you for choosing to stay at Alpnhaus at Singdean.
We’ve created these Terms & Conditions to ensure everything runs smoothly and that you know exactly what to expect from your booking. You must be 18 years of age or over to book and stay at Alpnhaus. We are stictly adult only. The maximum number of guests in the accommodation is two adults. No children for safety reasons.

Booking

Acceptance of a booking and deposit confirms a binding contract between:
You (the guest) and Alpnhaus at Singdean (the owners: Christa and Del).
Bookings are accepted on the understanding that you agree to these terms and conditions.

Booking & Payment

  • A deposit of £75 per night is required to confirm your booking.

  • The remaining balance is payable on departure, or before.

  • Payments can be made by card, PayPal, or bank transfer.

  • Once your deposit is received, you’ll receive a confirmation email with your booking details.

Your booking is for holiday purposes only and cannot be used for photoshoots, events, parties, or weddings unless agreed in writing.

All bookings via our online reservation system should be treated as provisional until you receive confirmation from us via email. To secure your booking a non-refundable deposit of £75 per night is required.

When you submit a booking and payment via our online reservation system you will be requested to read and accept these terms and conditions of booking. You will receive an automatically generated booking confirmation and payment summary by email to the email address you provided at the time of booking. This booking confirmation email forms a contract between you and Alpnhaus.

Cancellation Policy

We hope you understand that as a small, independent business, cancellations affect us greatly. We do everything we can to be fair and flexible.

Deposits

A deposit of £75 per night is required to secure your booking. This deposit is non-refundable. However, if we are able to rebook your dates, we will happily refund it in full. If cancellation occurs within 10 days of arrival and we cannot rebook, the full balance is due.

Cancellations

  • If you need to cancel more than 30 days before your arrival and we can rebook your dates, your deposit will be refunded.

  • If cancellation occurs within 10 days of arrival and we cannot rebook your dates, the full balance is due.

We simply ask that you keep us informed as soon as possible so we can do our best to help.


In short, your deposit is non-refundable unless we are able to rebook your dates.
If cancellation occurs within 10 days of arrival and we cannot rebook, the full balance is due.
We recommend that you take out travel insurance to cover any unforeseen circumstances.

Arrival & Departure

  • Check-in: between 3:00 pm and 6:00 pm

  • Check-out: by 10:30 am

  • Please contact us in advance if you anticipate arriving outside these times.

Occupancy

  • Maximum occupancy: 2 adults only.

  • Alpnhaus is strictly adult-only and child-free.

  • Please do not invite additional guests or visitors without prior agreement.

Dogs

Well-behaved dogs are welcome free of charge, by prior arrangement.
Please:

  • Clean up thoroughly after your dog and let us know if there have been any accidents so we can deep clean before our next guests.

  • Never leave dogs unattended in the chalet.

Housekeeping

We ask that you leave Alpnhaus as you found it — clean, tidy, and cared for.
If excessive cleaning is required after your stay, a cleaning charge may apply.
Please report any breakages or damage as soon as possible — we understand accidents happen but may need to charge for replacements.
We reserve the right to remove guests due to unacceptable behaviour or damage to property.

Hot Tub

  • The hot tub is freshly filled with pure Scottish spring water for each stay.

  • It is prepared and heated to around 39°C each evening (usually ready by 6:00 pm).

  • A basket of logs is provided should you wish to heat it at other times.

  • Please read our Hot Tub Guide before use.

  • During extreme weather, the hot tub may be unavailable for safety reasons — no refunds will apply.

Weather

In the event of adverse weather where you are unable to reach or leave Singdean, refunds cannot be offered. If bad weather prevents departure, additional nights will be charged at the standard rate. Alpnhaus holds no responsibility for guests who are unable to attend the treehouse due to extreme weather or traffic conditions (e.g. snow, flooding, high winds, road traffic accidents/congestion, train delays, etc.). If a guest is unable to reach Alpnhaus due to adverse weather conditions or travel issues, you will be liable for full payment and an alternative date will not be offered. Please ensure you have full holiday / travel insurance to cover such eventualities.

If we make the decision to cancel your stay for safety reasons due to extreme weather (snow or high winds), we will offer you an alternative date, subject to availability.

Safety & Responsibility

Guests use Alpnhaus, the hot tub, and outdoor areas entirely at their own risk.

We cannot accept responsibility for loss, theft, or damage to personal property.

Please take care on uneven ground and decking, particularly in winter weather.

Due to the high fire risk with a wooden structure, the use of candles and tea lights, are not permitted in the chalet building or the raised wooden deck area, at any time.

Smoking, vaping and e-cigarettes are not permitted in the chalet or outside on any wooden decked areas. Smoking is permitted on the grounds away from Alpnhaus but please extinguish cigarette butts fully in an ash tray. Please ask for an ash tray if required.

Due to the high fire risk with a wooden structure, the use of fireworks, sparklers and Chinese lanterns are not permitted across the entire site, at any time.

Alpnhaus provides a unique holiday experience in a wild and natural environment. This environment presents inherent risks, and these form part of the experience you are entering into when you stay at Alpnhaus. Some landscaping and guest areas at Alpnhaus have been left deliberately untouched and wild to protect the native plants, trees and wildlife. You are reminded of the higher degree of risk a wild and woodland environment presents and you should take appropriate and reasonable care for your safety at all times. This includes wearing suitable clothing and footwear for the terrain and weather conditions during your stay. You are fully responsible for your own safety at all times.

Fire Pit & BBQ Area

A purpose-built fire pit and seating area is provided for camp fires. There is also a komodo BBQ for cooking. Please keep camp fires to the designated fire pit area and do not light fires anywhere else on the site. Only use the fire wood provided in the wood store. Use of the fire pit and wood fired oven can be dangerous and is at the user’s own risk. Occasionally it will not be permitted ti use the fire pit due to wild fire warnings.

Additional fire pit wood is free of charge and available on request. Please us only lump charcoal for the BBQ.Privacy

Your privacy matters to us. Personal data is used only for your booking and communication purposes.
See our Privacy Policy for more information.

Our Right to Cancel

In very rare circumstances (for example, severe weather, maintenance issues, or personal emergencies), we may need to cancel your stay. If this happens, we’ll refund all monies paid but cannot accept liability for any further costs or losses.

Respect for Alpnhaus and the grounds of Singdean

We’ve poured our hearts into creating Alpnhaus, and we ask that guests treat it with the same care and respect.
Our aim is always to provide a peaceful, restorative, and memorable stay.

Personal Property

Alpnhaus will not be held responsible for any loss or damage to any property on Alpnhaus premises. Vehicles, accessories and contents are left at the owner’s risk. It is recommended that your holiday insurance covers loss or damage to personal effects.

Service Utilities

Should there be a failure in a service (e.g. water, heating, electricity, sewerage) please notify Christa or Del immediately and we will aim to restore the service as quickly as possible. However, should any utility service failure extend beyond a 12 hour period from notification, for your health and safety reasons you will be asked to leave the accommodation pay only for the time you have spent in Alpnhaus.

Force Majeur

Alpnhaus accepts no liability for events prior to or during your stay totally beyond our control, e.g. destruction of property due to flood, fire, earthquakes or acts of nature; or if the property becomes uninhabitable due to irreparable damage or on Health & Safety grounds that could not reasonably have been foreseen. In such instances, refunds will be at the discretion of The Hudnalls Hideout management.

Alpnhaus RESERVES THE RIGHT TO CHANGE OR AMEND THESE TERMS AND CONDITIONS AT ANY TIME.

Last updated 5th November 2025 by Alpnhaus Ltd

In Short

We’re nice people with integrity and will always do our best to be fair. We just ask please just keep us updated if your plans change — and we’ll do everything we can to help.

Contact

If you have any questions, please don’t hesitate to get in touch:

Alpnhaus at Singdean
Singdean, Newcastleton, Scottish Borders, TD9 0SP
📞 01450 860622
📱 07974 741509
✉️stay@alpnhaus.co.uk
🌐 www.alpnhaus.co.uk