Frequently asked questions.

  • Yes, we live in the stone cottage on the 4 acre land. We are on hand should you need anything. but will leave you alone otherwise. You will see Del from time to time preparing your hot tub.

  • Yes - free WiFi throughout

  • If you're with EE (or a similar network), the signal is generally good. Vodafone users are unlikely to have reception. You're also welcome to give family and friends our number if needed - 0797 4741 509

  • Check-in is between 3.00pm and 6.00pm, and check-out is by 10.30am. If an earlier check-in is possible, we'll let you know before your stay.

  • Fuel is available in Hawick and Jedburgh, both around 20 minutes away. There are also self-service pumps in Newcastleton and Kielder.

  • You'll find electric vehicle charging points in Hawick, Jedburgh and Newcastleton. It is not possible to charge your car at Alpnhaus.

  • Very much so—and at no extra charge. We simply ask that you let us know in advance if you're bringing your dog. More

    If you have dog allergies, please note that although Alpnhaus is thoroughly cleaned before every stay, we cannot guarantee the complete removal of all traces of pet hair or dander.

    MORE

  • A handcrafted super king-size bed with a firm natural mattress made from cotton, silk and wool. With German down duvets, feather and down pillows, and natural linen bedding.

  • Yes - there is a normal gas cooker and gas hob.

  • Yes - there is a fridge and a small freezer.

  • Although Singdean is situated on a very quiet, and beautiful road, it is still classed as a ‘B’ road and is therefore salted and mostly kept clear. We have a normal car with Winter tyres and there’s no problem.

  • The Horse & Hounds in Bonchester Bridge is around a 10-minute drive away. It's dog friendly and serves good food. We're also happy to recommend other local favourites during your stay, or you can take a look here

  • Yes. All the major supermarkets deliver to Alpnhaus. If you'd like your shopping delivered before you arrive, just let us know—we're happy to put it away for you. Some guests also arrange deliveries from recipe box companies such as HelloFresh or Gousto.

  • Absolutely. The wood-fired hot tub is wonderful in every season, but there's something especially magical about soaking beneath winter skies.

  • Alpnhaus isn't connected to mains electricity, water or gas—but you'll enjoy all the comforts of modern living.

    Electricity comes from solar panels and battery storage, with a generator providing backup when needed. Fresh Scottish spring water flows directly from our private spring.

    More

  • Yes. You'll have lighting, heating, Wi-Fi, a Smart TV, Sonos speaker, charging points, a fully equipped kitchen and all the comforts you'd expect. The only exception is that high-powered heating appliances aren't suitable, so we provide a cordless hairdryer.

  • Yes. Alpnhaus has full central heating with radiators throughout, controlled by your own room thermostat, so you can set the temperature exactly as you like it.

  • Yes. The chalet is wheelchair accessible throughout. Please let us know before you arrive so we can make a few small adjustments to help make your stay as comfortable as possible.

    Please note that the hot tub is not wheelchair accessible.

  • No, the hot tub is not suitable for everyone. Please read our Hot Tub Guide before your stay. It explains everything you need to know for a safe and enjoyable soak. here

  • No—and that's entirely by choice.

    Part of what makes Singdean so special is its peace and privacy. You are our only guests, and we'd like to keep it that way.

    We've never believed that bigger is better. The world feels busy enough already. Alpnhaus offers something different—a quiet place to slow down, breathe deeply and simply be.

    We're grateful to share our home with our guests and hope you'll experience the same sense of calm that made us fall in love with Singdean.

If you have any other questions, we'd be delighted to help. Please get in touch—we're always happy to have a chat.
Christa & Del x