Privacy Policy

Last updated: October 2025

At Alpnhaus at Singdean, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or make a booking.

1. Information We Collect

We may collect:

  • Your name, email address, phone number, and postal address when you make a booking or send an enquiry.

  • Payment details (processed securely through our payment provider; we do not store full card information).

  • Booking details such as dates of stay, preferences, or special requests.

  • Website usage information through cookies or analytics (for example, to see how our site is used and improve your experience).

2. How We Use Your Information

We use your information to:

  • Manage your booking and communicate with you about your stay.

  • Send you confirmations, arrival details, and follow-up messages.

  • Improve our services and website.

  • Comply with legal or accounting obligations.

We will never sell or share your information with third parties for marketing purposes.

3. Cookies and Website Analytics

Our website may use cookies (small text files stored on your device) to:

  • Remember your preferences.

  • Help us understand how visitors use our website.

You can adjust your browser settings to disable cookies if you prefer.

4. Data Security

We take reasonable measures to protect your personal data from loss, misuse, or unauthorised access.
Only authorised persons (Christa and Del) have access to booking information.

5. Retention

We keep your booking information only as long as necessary for accounting and legal purposes, after which it is securely deleted.

6. Your Rights

Under UK data protection law, you have the right to:

  • Request a copy of the information we hold about you.

  • Ask us to correct or delete your personal data.

  • Withdraw consent for communications at any time.

To make a request, please contact us at stay@alpnhaus.co.uk

7. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Alpnhaus at Singdean
Singdean, Newcastleton,
Scottish Borders, TD9 0SP
📧 stay@alpnhaus.co.uk
📞 0797 4741 509